Field service management has given on the go companies the ability to facilitate operations on site that normally require the home office. FSM refers to variety of in-route, or on-site tasks such as vehicle locators, scheduling, dispatch, inventory maintenance, billing, payment allocation, role based training, work order management, installation management, and service maintenance. These tasks used to require services performed on site, but the wealth of connected technology and smart-based software now provides mobility. Companies can even rate their employees driving habit to ensure safety. The scope such management incorporates is unlimited. It provides better support which ends up providing better service. The ability for most functions to occur onsite also affords customers convenience. One of the highlights of FSM comes in its ability to optimize the work orders.
Work Order Systems
In the past, work orders were written down on paper forms, forms that were submitted later on in the day. Misplaced or incomplete paperwork formed a huge revenue loss for many companies. An FSM work order system allows the management of work orders to be streamlined. They are made and submitted onsite, digitally, so nothing is lost, and full records are kept. The software also allows work orders to be created on the spot. A customary quote can become an accepted job right on site. Paperwork filled out digitally, work order accepted virtually, and the job started physically on the spot. The forms are a lot easier to create as the software offers helpful prompts. This allows both worker and customer ease of access to business arrangements.
FSM software also allows constant updates on jobs as well. This tracks completions and allows workers to allocate inventory. In this way they can stay on site, and the company can schedule around them. Digital work orders also go hand in hand with vehicle location to allocate the closest workers to that location. Most FSM technology utilizes a drag and drop system of interface to allow scheduling to be easy and simplistic. This allows work to be completed quicker, allows a larger output of completion, and enables contractors to perform more tasks each day.
Role Based Training
FSM also provides a wealth of education along with its connectivity. As technology advances new approaches and procedures are sometimes developed for services rendered. New hires and veterans alike may need on-site training, refreshers, or policy referral. Role based training allows all of this to occur during general service. New hires receive training mixed with hands on experience, all observed by management in the home office. Veterans receive training on new procedures, policies, and regulations so they are always up to date in the service they can provide. It protects the liability of the company and ensures top-level service is always available to the consumer. Role based training is also good to refresh and strengthen the skill set of workers as well. Employees who may not be up to snuff on certain areas of the job can receive training to improve their abilities for a more capable staff.